Kanthavel
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Frequently Asked
Questions
Find answers to common questions below.
Ordering & Delivery
How long does delivery take?
Standard delivery takes 3–5 business days within Tamil Nadu and 5–7 days elsewhere in India.
Is there free shipping?
Yes! Free delivery on all orders above ₹500.
Can I track my order?
Yes, once your order is shipped you'll receive a tracking number via SMS/email. You can also track in your Dashboard.
Do you deliver outside India?
Currently we only deliver within India. International shipping coming soon!
Payments
What payment methods are accepted?
We accept Razorpay (UPI, Credit/Debit Cards, Net Banking, Wallets) and Cash on Delivery (COD).
Is my payment information secure?
100% secure. We use Razorpay's PCI-DSS compliant payment gateway. We never store card details.
Can I get a GST invoice?
Yes! GST invoices are automatically generated for all orders and can be downloaded from your Dashboard.
Returns & Refunds
What is your return policy?
We offer a 7-day hassle-free return policy on all products in original condition.
How do I initiate a return?
Go to My Orders → Select the order → Click "Return/Exchange" or WhatsApp us for quick help.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive the returned items.
KV Rewards
How do I earn reward points?
Earn 1 point per ₹1 spent, plus bonus points for signing up (100 pts), writing reviews (50 pts), referrals (200 pts) and birthday (150 pts).
How do I redeem points?
At checkout, simply check "Use Reward Points" to apply points as discount (up to 20% of order value).
Do points expire?
Points are valid for 1 year from the date of earning.
Still have questions?
Our support team is available Mon–Sat 9 AM – 7 PM
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